Return Policy

All sales are final. Because we make all products to order, we do not accept returns, exchanges, or cancellations.

We don't offer a reshipment or refund if:

  • The customer ordered the wrong size or color.

  • The customer changed their mind after receiving the order.

  • The customer entered the wrong shipping address (in this case, we can arrange a reshipment, but reshipping costs apply).

Please carefully read product descriptions before placing your order. If you have any questions or concerns, please email me at shortrestsociety@gmail.com.

Requesting Reshipments & Refunds
You must request a free reshipment or refund within 30 days of the delivery date (or the estimated delivery date, for packages that never arrived) by emailing me at shortrestsociety@gmail.com and including your order number. We can't honor requests submitted after that window. Once we verify it, we'll process a replacement immediately. You won't need to ship the defective item back.

You're eligible for a free reshipment or refund if:

  • The product arrived damaged or defective (for example, a manufacturing error, warped print, or ink issue).

  • The design was misprinted (wrong placement, wrong colors, wrong item).

  • The package was lost in transit.

Damaged Product Photos
For quality issues, provide a clear photo of the affected product. If several items with the same design are affected, include one photo showing them all together.

Here are the types of photos we need, depending on the issue:

  • Print placement issues: Lay the product flat and take a photo where the entire product is visible, clearly showing the print placement. It’s helpful to include a measuring tool (like a ruler or measuring tape) in the photo to show the print placement relative to the product's width or height.

  • Print quality issues: Take a well-lit photo of the affected area, ensuring the print details are clearly visible.

  • Damaged products (e.g., mugs, frames) or product defects (e.g., holes, stains): Include a photo of the damaged or defective part along with at least part of the product’s design to help us identify the item.

  • Incorrect product received: Include a photo of the product along with the packing slip visible in the same image.

  • Missing item/s: Include images of the packaging your order came in, as well as the packing slip. 

Returned Packages
If a package is returned (for example, due to an invalid address), you'll get an email notification. You can then arrange a reshipment. Shipping charges will apply if the order was unclaimed at customs, returned by the customer, or sent to an incorrect address. We will contact you with a link to pay for the new shipping label if you would like to reship the order. Original shipping costs are non-refundable.

For any general inquiry, privacy, or legal correspondence, our mailing address is:

Short Rest Society
201 E Center St
Ste 112-3130
Anaheim, CA 92805